Frequently Asked Questions

What types of doors do you sell/service?

We service and repair all brands of doors and motors, for domestic and commercial roller doors, roller shutters, commercial doors, industrial doors and carpark doors. If in doubt, call us for a chat.

Do you service/repair doors on weekends?

Not as a general rule, but it can be arranged on occasion. Weekend rates are significantly higher though and are available only upon the availability of a willing technician.

If you have an emergency situation we will do everything within our power to get a technician to assist you. Please call 0436 393 518 and leave a message if there is no answer. Let us know the area and nature of the emergency, and we will get back to you and let you know if we can assist.

How much is the minimum headroom required for installation of a roller door?

It varies between doors, but on average you need a minimum of 450mm. Please speak to our staff if you have particular requirements, and we will try to find a solution to your particular needs.

Can all roller doors be motorised?

No, unfortunately some should not be motorised. We will generally either send a technician out to check, or ask you to supply photos so that we can make an assessment. Some doors are simply too old or in poor condition and will not meet the motor manufacturer’s warranty conditions. Others are just not designed to be motorised.

Do you install powerpoints for motors?

No. Current building regulations require all powerpoints to be installed by a licenced electrician. We are happy to recommend someone if you require.

How long is my warranty?

For new garage doors there is generally a 12-month warranty on the door itself (If your door is a B&D you have a 7-year curtain warranty).

Motor warranties vary from brand to brand with some as little as 1 year, and others up to 7 years. Motor warranties are often conditional and depend on regular maintenance of the door itself, and can also be affected by whether they were installed by a professional.

Warranties on service/repairs are 90 days.

Can I book an appointment time?

We can give you a window, generally between 9 am and 1 pm or 1 pm and 5 pm, but are unable to guarantee an appointment time in most instances.

The reason we cannot commit to a time is simply that we are in an industry that is often called upon to assist in emergency situations, so there are occasions where scheduled services have to be delayed or in rare cases rescheduled entirely.
It is also almost impossible to predict how long each door will take to service/repair, simply because the full scope of the work necessary is unknown until we arrive on site. It is our policy to complete each job to the best of our ability before we leave which means that delays are common.

Having said all that, we do understand that our customers have places to be, and do our best to communicate with them on the day. Please be sure to let us know if you have time constraints and we will do our best to accommodate you.

Why bother servicing my roller door?

Roller doors are a significant purchase that are at the mercy of their environment. Soil movement, dust, debris, wind, weather, sea-salt and general wear and tear all have a big impact on not only the life of the door, but the motor as well. A regular service will ensure that your door lasts longer and helps to avoid costly emergency situations.

How often should I get my garage door serviced?

Most door manufacturers recommend getting your door serviced every year, as do most motor manufacturers. A poorly maintained door puts a huge strain on the motor and shortens its lifespan dramatically. Please note that it is a condition of your motor warranty to ensure the door is kept in tip top condition – check your instruction manual for the manufacturers recommendations.

What does a service entail?

During a routine service the technician will clean and lubricate all moving parts, check for wear and recommend replacement parts if needed, adjust tension, re-align tracks, check the motor function and limits and ensure your door is running as smoothly and quietly as possible.

What can I do in between services to help maintain my door?

Wiping out the tracks with a soft cloth regularly will help, as will a light spray of silicon spray – be sure to wipe away the excess afterwards. If you live near the sea, regular cleaning and lubricating of metal parts is vital if you want your door to last. It pays to periodically check that the manual override on your motor is functioning, so that you are able to use your door in the event of an emergency. Consult your instruction manual (or download one from the internet) for instructions on how to disengage and re-engage your particular motor. While it is in manual operation, it’s a good opportunity to open and close the door by hand to check that it is running freely and not too heavily. Check the door over for signs of wear ie. fraying cables or loose webbing, and book a service if you find anything untoward.

My garage door won’t open, what can I do?

If it is a manually operated door and it has become stuck, you will need a technician to find and repair the problem. If your car is stuck inside, you can call us for an emergency call-out and we will attend as soon as humanly possible.

If it is a motorised door and the motor is not responding, first make sure that there is power to the unit. If there are no lights, check the power point to ensure that the problem is not an electrical one. If there is power to the motor but it is making no effort to move the door, it is likely that the motor is the issue, and you will need to call us for a service. In the meantime, you should be able to switch your motor to manual operation so that you can continue to use the garage. Check your motor instruction manual for how to achieve this. To lock your door and prevent access, simply re-engage the motor.

If the motor is attempting to lift the door but struggling, it is likely that something mechanical has gone wrong with the door, preventing it from moving. Possibilities are a broken spring or cable which will require repair by our technician. If you have a vehicle trapped in the garage, please call us to arrange for an emergency call-out so that we can get your vehicle out for you.

My Panel-lift door has broken a spring, can you repair it right away?

Unfortunately, springs differ between door sizes and brands, and we do not stock all types. We will come to you, help you to get any trapped vehicles out and measure up to the type and size of spring(s) your door requires. We will then order your spring in and return as soon as possible to fit your new one(s).

Please note that if your door uses two springs, it is recommended that you replace both at the same time for correct operation of the door.

My roller door is stopping halfway, what can I do?

Generally, it is best to have your door serviced in this situation. The technician will check that the door is running correctly and that there aren’t any obstructions in the tracks, or problems with any of the moving parts. They will also check that the limits are set correctly on the motor and re-set them if necessary. Once all of the possible mechanical issues are ruled out, it may well be an issue with the motor itself.

My roller door is opening on its own, how can I stop it?

Known as “phantom operation”, this can occur when another device in the area is on the same frequency, there is some other kind of interference, or in rare cases a problem within the motor. If you have your motor instruction manual, you can try their troubleshooting suggestions, which usually are deleting and recoding of the handsets to try a new frequency. If the problems persist, you will need to arrange for a service. If you are worried about security while waiting for your service, you can turn the motor off while the door is closed to prevent it spontaneously opening.

My Grifco motor has stopped working, what can I do?

Count the number of times the light flashes on the motor when you try to operate it, then refer to the troubleshooting area of your manual. This will give you an indication of the type of problem you are dealing with. If the light is constant please contact us to arrange for a service.

My Grifco motor will not re-set, what does this mean?

It is likely that your motor requires a new motherboard (E Drive conversion kit). Please contact us for a quote to replace.

Why do some service quotes include the hire of a scissor-lift?

The use of a scissor-lift is an Occupational Health & Safety requirement for any doors over 3 metres in height.

Still have questions?